Privacy Policy

Poetic Flowers Distributors ("we," "us," or "our") is a wholesale fresh cut flower importer and distributor based in Ocala, Florida. This policy explains what information we collect when you contact us or place an order, how we use it, and the choices you have. It applies to this website, to orders placed by phone or text message, and to accounts we service in person.

Information we collect

We only collect what we need to take an order and stay in touch about it:

• Contact details — your name, business name, phone number, and email address, provided when you submit our order request form, call us, or text us.
• Account type — for example funeral home, church, event venue, wedding planner, florist, or walk-in retail, so we can service your account appropriately.
• Order details — the flower types, quantities, colors, and delivery preferences you tell us about, along with your order history.
• Basic technical information — our hosting provider records standard server data such as IP address, browser type, and pages visited, which we use to keep the site running and secure.

We do not knowingly collect information from children under 13, and we do not collect payment card details through this website.

How we use your information

• To respond to your order request, confirm details, and process your order.
• To contact you about availability, substitutions, delivery timing, damage credits, and reorders.
• To manage standing weekly orders and your dedicated account relationship.
• To send order-related text messages, if you have opted in (see below).
• To meet our legal, tax, and record-keeping obligations.

Text messaging and mobile information

If you check the messaging consent box on our order form, or reply to confirm when we ask, you agree to receive text messages from us at the mobile number you provided. These messages relate to your orders — confirmations, availability updates, delivery timing, and replies to questions you send us.

What to expect

• Message frequency varies depending on your order activity.
• Message and data rates may apply, according to your plan with your mobile carrier.
• Consent to receive text messages is not a condition of purchasing anything from us. You can always order by phone or email instead.

How to opt out or get help

Reply STOP to any text message from us to stop receiving texts. Reply HELP for assistance, or call us at (352) 244-8883. You may also ask us to remove your number at any time by emailing Shop@poetic-flowers.com. After you opt out we may send one final message confirming that you have been unsubscribed.

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and device.

How we share information

We do not sell your personal information. We share it only in these limited situations:

• Service providers — companies that operate this website, deliver our email and text messages, and handle deliveries, acting on our instructions and only as needed to provide that service.
• Legal requirements — when we are required to disclose information by law, subpoena, or to protect our rights, safety, or property.
• Business transfer — if our business is sold or reorganized, customer records may transfer as part of that transaction.

As stated above, mobile numbers and text messaging consent are never included in any sharing for marketing purposes.

How long we keep information

We keep order and account records for as long as your account is active and afterward as needed for our business and legal record-keeping. You may ask us to delete your contact information, and we will do so unless we are required to retain it.

Security

Order requests submitted on this site are transmitted over an encrypted connection and stored with our website host. We limit access to customer information to the people who need it to service your account. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• Texts — reply STOP to opt out at any time.
• Email — ask us to stop sending non-order emails.
• Access, correction, and deletion — contact us to see what we hold about you, correct it, or ask us to delete it.

Depending on where you live, you may have additional rights under state privacy law. Contact us using the details below and we will respond.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting how we use your information will be reflected here before they take effect.